telco

5 key ways to reimagine CX and UX in the telco industry

Telco companies are constantly in search of technology solutions for improving the customer experience and the user experience. These solutions provide a lifeline for an industry under relentless pressure—to reduce the costs and time associated with delivering field services, to streamline and automate troubleshooting and repairs, to be more accommodating and responsive to customer inquiries. 

Significantly, the best technology investments that telco companies can make aren’t piecemeal, siloed solutions; they’re bold, encompassing investments that enable telcos to reimagine the fundamentals of CX and UX. The range of ways that telcos can digitally transform their CX and UX include:

1. Creating truly integrated, omnichannel systems for customers to get personalized, focused service

2. Dramatically modernizing fleet management with trip optimization, location tracking, and IoT

3. Implementing powerful field-to-cash capabilities that can optimize cross-sell and upsell opportunities in the field

4. Integrating mixed reality into field deployments to reduce resolution times

5. Taking a proactive, AI-driven approach to the maintenance of assets and field equipment 

Learn more about telcos’ technology-enabled opportunities to rethink and rearchitect everything about how work gets done, delivered, and managed. 

 

 

 

Related Articles
emr
Why CRM is the secret sauce for a better EMR system

Let’s take a look at what EMR is getting right and what additional technology can be added to provide a Read more

telco industry
Migrating from a portal to a community #2 — Begin the build

The build phase is vital for ensuring an excellent go-live later on. Learn how to navigate the build both technically Read more

advisory services
Using Advisory Services to address customer service pain points

Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service