by Ryan Mah | Nov 3, 2022 | Admin, High-Tech, Latest News, Service Cloud
Now more than ever, buyers care about the quality of the customer service they receive from companies. An astonishing 88 percent of customers say that the experience that a business provides is just as important as the products being sold, according to Salesforce 2022...
by Simplus team | Jun 16, 2022 | Admin, Latest News, Managed Services, Service Cloud
Customer service is for many organizations a big money sink—a cost center that consumes copious resources but offers little in the way of a quantifiable return on investment. Despite investments made to improve the consistency and quality of customer service,...
by Simplus team | Feb 8, 2022 | Admin, Latest News, Manufacturing
Manufacturing was one of the hardest-hit industries thanks to the pandemic, and the climb back has been an arduous one. Between countless supply chain disruptions and the remote work takeover, existing problems like manufacturing’s labor shortage and its...
by Simplus team | Jan 24, 2022 | Admin, Advisory Services, Change Management, High-Tech, Implementation Services, Latest News, Sales Cloud, Service Cloud
Simplus worked together with Citrix, a high tech company, to improve its Salesforce instance and maximize service and support to customers. Before, a customer may have to call multiple agents to get the help they were looking for across multiple products. Now, the...
by Simplus team | Jan 19, 2021 | Admin, Latest News, Manufacturing, Service Cloud
We recently shared insights from Copperberg’s Aftermarket Benchmark Survey Report 2020 in our blog post, Building windmills: Leveling up your manufacturing service model. In the blog, we discuss the different types of service models we’re seeing implemented and...
