The customer service process at Citrix is more customer-driven than ever, thanks to a custom Service Cloud configuration. ...
After opening presents, the reality sets in: How does this darn thing work? Learn how to make the support experience seamless this holiday season....
The console brings together many benefits in a single, modern interface. Let’s explore some of the many features of the powerful Lightning Service Console....
How would you define the difference between customer satisfaction and customer success? ...
The ability of connected devices to gather data creates an opportunity for organizations to provide preemptive service....
If you are looking for ways to compete in the customer service arena, now is the time to explore Salesforce Community Cloud technology....
Let's look at how Service Cloud aligns with the Forrester trends for the year....
Read on to see how implementing a full customer view, true omnichannel strategy, and AI-powered data analysis will drive success....
Customers value good service and will increase their loyalty when you can serve them efficiently with a foundational service strategy. ...