19 Jan The manufacturing service model: Everyone as a service member
Pivoting your service model approach? We’ve found that implementing the following five changes have helped other leading manufacturers....
Pivoting your service model approach? We’ve found that implementing the following five changes have helped other leading manufacturers....
The customer service process at Citrix is more customer-driven than ever, thanks to a custom Service Cloud configuration. ...
To help manufacturers become customer-centric organizations, we want to cover the unique position manufacturing has in the face of servitization’s demands....
It's the complete five-part webinar series from Simplus all about how to handle culture, operations, and customer service in a new era of remote business—and it's now all on-demand to watch at your convenience!With nearly every professional organization having to suddenly adjust their business model...
After opening presents, the reality sets in: How does this darn thing work? Learn how to make the support experience seamless this holiday season....
The console brings together many benefits in a single, modern interface. Let’s explore some of the many features of the powerful Lightning Service Console....
How would you define the difference between customer satisfaction and customer success? ...
The ability of connected devices to gather data creates an opportunity for organizations to provide preemptive service....
If you are looking for ways to compete in the customer service arena, now is the time to explore Salesforce Community Cloud technology....