16 Jun 5 ways to empower customer service with Managed Services
Let’s explore five ways an organization can use a Managed Services partner to empower and upskill its customer service team: ...
08 Feb 3 fast tips to use Manufacturing Cloud better for customer service
With the help of Salesforce Manufacturing Cloud as your CRM hub, empowering your customer service reps is a breeze....
24 Jan Customizing Service Cloud for more efficient reps
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in Admin, Advisory Services, Change Management, High-Tech, Implementation Services, Latest News, Sales Cloud, Service Cloud
The customer service process at Citrix is more customer-driven than ever, thanks to a custom Service Cloud configuration. ...
19 Jan The manufacturing service model: Everyone as a service member
Pivoting your service model approach? We’ve found that implementing the following five changes have helped other leading manufacturers....
22 Sep Embracing servitization demands in the manufacturing industry
To help manufacturers become customer-centric organizations, we want to cover the unique position manufacturing has in the face of servitization’s demands....
19 Jun The complete Going Remote webinar series is now on-demand!
It's the complete five-part webinar series from Simplus all about how to handle culture, operations, and customer service in a new era of remote business—and it's now all on-demand to watch at your convenience! With nearly every professional organization having to suddenly adjust their business model...
12 Dec Win customer loyalty with the gift of great digital service
After opening presents, the reality sets in: How does this darn thing work? Learn how to make the support experience seamless this holiday season....
31 Oct Agent 360: Deliver personalized service with the power of the Lightning Service Console
The console brings together many benefits in a single, modern interface. Let’s explore some of the many features of the powerful Lightning Service Console....
31 May How Simplus goes beyond customer service to customer success
How would you define the difference between customer satisfaction and customer success? ...
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