by Simplus team | Feb 6, 2023 | Retail and Consumer Goods
PUMA, a global icon of the athletic footwear and apparel industry, recognized several years ago that it needed to modernize its customer-facing e-commerce operations. PUMA had lofty ambitions: It wanted to create a first-class shopping experience enabled by...
by Kyle Hanagarne | Jan 19, 2023 | High-Tech
When companies serve subscribers, customer service is paramount. A subscriber who is satisfied with the service they receive is likely to keep renewing year after year, generating a reliable stream of annual recurring revenue (ARR). The Temkin Group recently found...
by Curtis Williams | Dec 12, 2022 | Financial Services
The purpose of Wealth and Asset Management is being reframed. Investors are looking beyond maximizing financial returns and want their investments to spark and support change. This trend, accelerated by the COVID-19 pandemic and recent social unrest, presents a growth...
by Ryan Mah | Nov 3, 2022 | Admin, High-Tech, Latest News, Service Cloud
Now more than ever, buyers care about the quality of the customer service they receive from companies. An astonishing 88 percent of customers say that the experience that a business provides is just as important as the products being sold, according to Salesforce 2022...
by Simplus team | Jun 16, 2022 | Admin, Latest News, Managed Services, Service Cloud
Customer service is for many organizations a big money sink—a cost center that consumes copious resources but offers little in the way of a quantifiable return on investment. Despite investments made to improve the consistency and quality of customer service,...
