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managed services

16 Jun 5 ways to empower customer service with Managed Services

Posted at 02:49h in Admin, Latest News, Managed Services, Service Cloud
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Let’s explore five ways an organization can use a Managed Services partner to empower and upskill its customer service team: ...

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manufacturing coud

08 Feb 3 fast tips to use Manufacturing Cloud better for customer service

Posted at 02:41h in Admin, Latest News, Manufacturing
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With the help of Salesforce Manufacturing Cloud as your CRM hub, empowering your customer service reps is a breeze....

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service cloud

24 Jan Customizing Service Cloud for more efficient reps

Posted at 00:12h in Admin, Advisory Services, Change Management, High-Tech, Implementation Services, Latest News, Sales Cloud, Service Cloud
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The customer service process at Citrix is more customer-driven than ever, thanks to a custom Service Cloud configuration. ...

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service model

19 Jan The manufacturing service model: Everyone as a service member

Posted at 03:30h in Admin, Latest News, Manufacturing, Service Cloud
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Pivoting your service model approach? We’ve found that implementing the following five changes have helped other leading manufacturers....

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servitization

22 Sep Embracing servitization demands in the manufacturing industry

Posted at 04:11h in Admin, Latest News, Manufacturing, Service Cloud
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To help manufacturers become customer-centric organizations, we want to cover the unique position manufacturing has in the face of servitization’s demands....

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summer '22 release

19 Jun The complete Going Remote webinar series is now on-demand!

Posted at 06:05h in Admin, Latest News, Remote Work Consulting
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It's the complete five-part webinar series from Simplus all about how to handle culture, operations, and customer service in a new era of remote business—and it's now all on-demand to watch at your convenience! With nearly every professional organization having to suddenly adjust their business model...

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service

12 Dec Win customer loyalty with the gift of great digital service

Posted at 16:50h in Admin, High-Tech, Latest News, Service Cloud
Share

After opening presents, the reality sets in: How does this darn thing work? Learn how to make the support experience seamless this holiday season....

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5g

31 Oct Agent 360: Deliver personalized service with the power of the Lightning Service Console

Posted at 15:23h in Admin, Latest News, Service Cloud
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The console brings together many benefits in a single, modern interface. Let’s explore some of the many features of the powerful Lightning Service Console....

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customersuccess

31 May How Simplus goes beyond customer service to customer success

Posted at 15:48h in Admin, Implementation Services, Latest News, Service Cloud
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How would you define the difference between customer satisfaction and customer success? ...

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