community cloud

Salesforce 101 — Lesson #4: Community Cloud

It’s no secret that happy employees have a great ROI for a company. In fact, it’s been shown that happy employees are 12 percent more productive than those who are dissatisfied in their roles. On top of that, companies that place effort into ensuring employee satisfaction are likely to enjoy increased retention rates, greater innovation, and easier recruitment. That’s why Salesforce has developed Community Cloud, a platform that helps build community and create happier employees. 

It seems like a no-brainer to invest in your employees, but how exactly does one do that? While ping pong tables and catered lunches can help, focusing on onboarding, HR, and office support can have a more significant impact on your employees. Community Cloud enables you to do that by defining your community, eliminating frustrations, encouraging communications, and improve employee relationships. 

 

Your Salesforce Community 

Your Salesforce Community can be defined as everyone in your organization working towards a common cause. To help you achieve that, Community Cloud allows you to build platforms specific to each community, whether that be customers or employees. If your goal is to help people quickly access information, you can tailor your platform to that. By allowing users to share content in one place easily, Community Cloud builds…

 

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