Sixty-one percent of Americans believe AI could threaten civilization. However, 81 percent of customers prefer companies that offer a personalized experience, and 70 percent say a customized experience in which the employee knows who they are and their history (past...
When cybersecurity risks, compliance regulations, and evolving customer expectations impact your organization’s growth plans, what you don’t know can make all the difference. Studies show that less than 50 percent of banking service providers, for example, use their...
Last month, Salesforce launched Revenue Lifecycle Management (RLM), a full overhaul of features and tighter integration of its various current products serving their customers’ Revenue Operations and Management needs (including CPQ, CLM, Revenue Cloud, and...
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