devops

Managed Services DevOps Series Part 1—The what, how, and why

by Michael Straw

It’s no easy task to manage the many, many (try 492 per month) IT requests in your Salesforce organization. There’s always something that needs fixing, updating, or streamlining. And, for most organizations, it takes 24.2 hours on average to get the first response on an IT request (much less the resolution). So now you have the IT department, end users, and executives all just trying to stay afloat in a sea of long-hoped-for technical improvements. 

In short, your organization could use a little more systematic kaizen—Japanese for continuous improvement at all levels—to keep you from drowning. 

That’s what DevOps, led at Simplus by our Managed Services practice, is all about. With Simplus Managed Services DevOps, we are constantly tending to both the development and operations of your Salesforce Orgs. We look at how to better leverage Salesforce DX, repositories, and release management tools to streamline the development process and remove risk. We’re on a hunt for those areas in your Salesforce org and processes that are prime for kaizen. Simplus DevOps brings administrators, developers, quality assurance, and business analysts together in a cohesive collaboration that ensures continued improvement that increases value for your business.

But let’s not get ahead of ourselves. First, let’s define what DevOps truly means for you, the tools that make it happen, and why its benefits are a must for keeping your competitive edge. 

 

What is DevOps?

DevOps is a combination of two things: development + operations. On the development side of things, the team is focused on improvements: creative innovation and generating new things in the name of a better org. Operations, on the other hand, is all about keeping what already exists stable, up to date, and running. Put them together, and you have DevOps—a continuous way to both maintain and improve your org. 

Perhaps another way to clearly understand what DevOps is to take a look at the struggles of organizations “functioning” without a dedicated DevOps solution. Organizations that don’t have DevOps are typically the ones struggling with multiple developers overriding each other’s code, version control, disparate testing and production environments, siloed teams, and an overall lack of…

 


 

Want to keep reading? Take a look at the complete ebook, “Understanding DevOps and How Managed Services Makes it Easier,” for more insights. 

 

Michael is a customer success manager in Simplus’ Managed Services practice. He is a versatile programmer, analyst, and project manager who has collected and documented requirements for CRM implementations over the last sixteen years. Michael is technically adept and is capable of design and development working at the database level (SQL, T-SQL, and PL/SQL), coding business rules in C#, JavaScript, and Apex.

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