case studies

Managed Services DevOps Series Part 5 — Case studies

by Stu Jones

If you’ve learned anything from this series so far, I hope it’s this: you can’t run innovative changes the same way you run regular operations in your business. However, that’s exactly what most companies do (82 percent) and to their own detriment. 

Seventy-two percent of respondents to a 2015 innovation survey admitted to missing critical growth opportunities because of how they run their innovation strategy. And 60 percent felt their innovation approach was struggling to learn from past mistakes. If you find any of that is true for your organization, then the truth is that DevOps culture hasn’t taken hold as well as it ought to. 

While DevOps should be an ongoing, continuous integration process that is always improving on itself, there is great value in distilling specific initiatives into case studies to generate that momentum for future DevOps success. 

Preparing outward-facing case studies that document your DevOps initiatives can be a great way to not only improve the effectiveness of your internal team but to also display your organization on the frontlines of innovation and modernization within the industry. Let’s take a look at how to review a DevOps project once completed—from the initial problems identified to their final resolutions—and how to leverage that internal reflection to become an external piece of marketing collateral. 


Reflect on where you were

The first step at the end of any DevOps initiative is to step back and remember what the system used to be—what were the pain points, where were there repeating issues, how did end users feel, and more. Take some time to pause and be honest with your organization; admit the shortcomings and weaknesses that used to exist. Deficiencies and pain points exist in even the best systems for the biggest brands. But, learning from them is the first step. 

Identifying what your Salesforce instance looked like at the start of a DevOps initiative—before all the coding, the testing, and training and adoption—is hugely important to…



Want to keep reading? Take a look at the complete ebook, “Understanding DevOps and How Managed Services Makes it Easier,” for more insights. 



Stu is the Regional Service Delivery Manager at Simplus. With lifelong experience in IT and computer sciences, Stu moved into the CRM space in 2011 and quickly began supporting numerous users and client admins in CRM configuration, implementation, and process solutions. Joining Simplus in 2015, Stu transitioned his prior IT knowledge into robust project management methodology and took the opportunity to improve organizational methods and process, leading one of the most successful project management teams in the industry. Stu has over eight years of experience with Salesforce and is 5x Salesforce certified.

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