Komatsu—a developer and supplier of technologies, equipment and services for the construction, mining, forklift, industrial, and forestry markets—is a recent client of Simplus and Infosys’ who reached out looking for CPQ help. Simplus and Infosys developed a CPQ module for Komatsu’s surface mining and crushing product line. Komatsu subsequently asked Simplus Managed Services resources to step in for additional support with a new CPQ implementation. Komatsu sought the years of experience and technical acumen our CPQ resources brought to the table, and we delivered.

Here are some highlights of this remarkable enterprise CPQ customer story:

The Challenges

Simplus and Infosys developed a CPQ module for Komatsu’s surface mining and crushing product line. Komatsu subsequently asked Simplus Managed Services resources to step in for additional support with a new CPQ implementation. Komatsu sought the years of experience and technical acumen our CPQ resources brought to the table, and we delivered.

The Simplus Solution

Komatsu was impressed with our team’s focus on people, process, and product. We landed in the environment and delivered a guide for CPQ operations and maintenance, as well as best practices to govern the work to be done. This included questions and answers about processes between environments, sandbox management, refresh frequency, and updates from Salesforce.

Furthermore, our work prioritization approach helped to decrease case handling time and increase velocity of enhancements and innovation, including having the Managed Services team support larger implementation projects to improve speed and accuracy. The overall innovation roadmapping and coordination excelled due to the synergy and alignment of all team members involved.

If you have a similar situation configuring new products with CPQ, reach out to the Simplus team. We have the industry-specific experience and knowledge to elevate your manufacturing business’ sales cycle. 

You can read more about Komatsu’s journey with Simplus by clicking here.