The latest must-know industry trends for telco
Why standard CRM falls short for hospitality (and how Data Cloud and Agentforce with Simplus gets it right)
In the service and hospitality industry, guest expectations are higher than ever. Personalized experiences, real-time support, loyalty programs, and seamless interactions across channels are required. No exceptions. But here’s the problem: most standard CRMs weren’t...
A 2025 midway pulse check on healthcare and life sciences
As 2025 progresses, the healthcare and life sciences industry is continuing to evolve at an unprecedented pace. Facing the dual pressure of delivering improved patient outcomes and optimizing operations, organizations across the sector are embracing advanced...
A 2025 midway pulse check on financial services
As we approach Dreamforce 2025, the financial services industry is undergoing a profound transformation, driven by advancements in artificial intelligence (AI) and data strategy. These innovations are reshaping how institutions operate, engage with customers, and...
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