21 Apr Increasing adoption in an HLS Salesforce org
Streamlined processes and high user adoption are common objectives for many organizations leveraging Salesforce, especially HLS ones. That’s why SelectHealth, a leading health insurance provider, approached Simplus for help better managing its Salesforce instance and getting the most ROI from it.
SelectHealth’s outdated Salesforce interface was yielding low adoption and not solving problems like it could be. In addition to this, a complex administration and no custom code best practices limited SelectHealth’s flexibility and processes within Salesforce. Simplus provided a solution by implementing Salesforce Lightning and creating more user-friendly page layouts for SelectHealth’s Salesforce users. This made the instance more intuitive for admins and end users alike, as well as reduced the maintenance cost for SelectHealth by 50 percent and minimized custom code by 65 percent.
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