Latest DX trends for the media and entertainment industry
3 AI-backed, GPT Salesforce tools customers love
Einstein? Can you map out the future of customer success? We’ve been hearing a lot about the transformational impact of CRM built on real-time data management and AI technology in all major industries. It’s timely. Almost all (97.2 percent) organizations plan to...
Customer care for eCommerce: What it looks like and how it fits in the journey
Technologies such as live chat, video chat, and AI offer intuitive ways to incorporate a personalized resource for eCommerce customers.
5 ways Strategic Services is a win for manufacturing
The manufacturing industry's relationship with digital transformation initiatives is a relatively new and often misunderstood partnership. Although most significant industries recognize (at varying levels) the necessity of digital transformation, manufacturers have...