With stats like that, it’s clear that many organizations need maintenance, optimization, and regular updates to keep their Salesforce instances running alongside their developments and changes.
Managed services is not just a minimum viable solution for these organizations, but is frequently the most ideal solution because it’s significantly less costly and yields more scalable results. But many organizations don’t understand just how valuable a managed services provider (MSP) can be for the organization due to a bad experience with a previous partner or confusion about what a true MSP should entail.
In this blog, we’ll be debunking those misconceptions and covering each of the following managed services features in-depth: service framework, flexibility, application management framework. These are the essentials that make managed services not just some extra warm bodies, but a true partner helping to optimize your Salesforce instance. Not sure what these managed services features are or how to identify them in your MSP? This blog is the place to start.
Let’s introduce the basics behind each of these three key features:
Personalized Service Framework
With many MSPs, the customer walks away with a sour taste because the team assigned to them wasn’t really assigned at all. There was no dedicated, named team on their account; instead, just a round-robin of resources keeping up with the maintenance needs based on who has availability at that moment. Understandably, this is frustrating for many Salesforce users who want to see more tailored attention paid to their instance.
Managed services shouldn’t just be idle project delivery resources taking tickets when they have hours to burn. Ideally, managed services is a completely separate unit that focuses on the delivery of high-quality tailored enhancements and maintenance on an ongoing basis. It should be a seamless integration with your team, with named resources that you trust and build rapport with over time.
Maximum Flexibility and Predictability
An MSP should expand your Salesforce capabilities and evolve with your needs, and not be a time sink distracting from your primary mission. Maintaining a Salesforce environment has seasonal variability in both the volume and scope of enhancements. An MSP should be ready to adapt to those changes with both flexible hours and skillsets, ready to…
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