Samantha Ziegel, Principal Solution Strategist AI at Simplus, is leading our Ask an Agent video series with all the expertise of our Business Transformation Services team. Providing an easy-to-grasp and crucial explanation of the difference between standard chatbots and AI-powered agents, Sam brings greater clarity to the hottest topic in the Salesforce ecosystem and enterprise business transformation efforts: Agentforce. Agentforce is far more powerful than any standard chatbot ever could be. Learn exactly how here: