by Simplus team | Aug 22, 2024 | Admin, Data Integration, Latest News, Media and Communications
Digital contact center services in the telecommunications industry are continually evolving to meet customers’ growing expectations. For instance, 90 percent of customers rate quick resolution of their issues as a top priority when contacting a call center, and when...
by Simplus team | Dec 5, 2023 | Admin, Latest News, Media and Communications
In 2023, the telecommunications industry was expecting to confront the usual challenges: convergence of broadband and wireless technologies, mergers and acquisitions galore, and increased demands for seamless, automated CX. But what took off more than anyone could’ve...
by Simplus team | Oct 16, 2023 | Uncategorized
The telco space is filled with constant M&A, negotiations, and ever-changing customer expectations—all forces that make it especially critical that companies in the market keep their operations top-notch. That means modern, sleek, agile, and adaptable for growth...
