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managed services

20 Sep Establishing efficient customer service with Service Cloud

Posted at 00:54h in Admin, Advisory Services, Change Management, Implementation Services, Latest News, Retail and Consumer Goods, Sales Cloud, Service Cloud
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Fiskars was looking for a more effective approach to managing customer support. The company reached out to Simplus for implementation of Service Cloud. ...

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13 Apr Uncle Jesse and the digital experience: How different generations shop

Posted at 07:02h in Admin, Commerce Cloud, Latest News, Marketing Cloud, Retail and Consumer Goods
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Who is Uncle Jesse? Depends on your generation. Understanding generational behaviors could give you an edge in eCommerce and digital marketing. ...

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influencer

06 Apr The 5 W’s of Influencer Marketing

Posted at 06:41h in Admin, Latest News, Marketing Cloud, Retail and Consumer Goods
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What is Influencer Marketing, and how does a brand go about leveraging it with Salesforce Marketing Cloud? All this and more will be revealed:...

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service

12 Mar How to leverage Service Cloud for retail and consumer goods

Posted at 20:43h in Admin, Implementation Services, Latest News, Retail and Consumer Goods, Sales Cloud, Service Cloud, Training
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Support tickets carry a lot of valuable customer data with them. SilencerCo wanted to use this data in a smarter way. They asked Simplus to help. ...

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advanced approvals

09 Mar How to cook up the secret sauce for lead generation in digital sales

Posted at 12:46h in Admin, Commerce Cloud, Latest News, Marketing Cloud, Retail and Consumer Goods
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Companies are diverting much of their marketing budget away from traditional methods and focusing more toward retail’s final frontier: the digital space....

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guided selling

02 Mar Your eCommerce buying experience needs a solid order management system

Posted at 14:42h in Admin, Commerce Cloud, Latest News, Retail and Consumer Goods
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Order management capabilities and order fulfillment options work together to create an extraordinary buying experience for your customers. ...

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commerce

24 Feb Customer care for eCommerce: What it looks like and how it fits in the journey

Posted at 14:25h in Admin, Commerce Cloud, Latest News, Retail and Consumer Goods
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Technologies such as live chat, video chat, and AI offer intuitive ways to incorporate a personalized resource for eCommerce customers. ...

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stop

21 Feb Elevating the customer journey with Commerce Cloud integration

Posted at 14:36h in Admin, Latest News, Retail and Consumer Goods
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PUMA required integration between its commerce and order management system and the in-store kiosks featured at the flagship store. ...

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retail

08 Nov How retail can use Salesforce for a single view of customer

Posted at 09:04h in Admin, Australia, Latest News, Retail and Consumer Goods, Sales Cloud
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With growth comes new challenges, and that's precisely what NOVO—an Australia retailer—was experiencing as its brands and promotions expanded....

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