by Simplus team | Mar 24, 2025 | Admin, Latest News, Retail and Consumer Goods
The Salesforce Spring ’25 release brings several key updates tailored to meet the particular needs of the consumer goods and retail industry. Companies in this sector must keep up with customer demands, streamline operations, and improve overall efficiency—all the...
by Simplus team | Mar 12, 2024 | Admin, Latest News, Retail and Consumer Goods
After a rocky 2023, consumer goods and retail forecasts are looking bright for 2024, with consumers getting ready to spend (and splurge) once again. But to take full advantage of the more eager consumer profile that’s anticipated, business leaders will want to ensure...
by Simplus team | Mar 11, 2024 | Admin, Latest News, Retail and Consumer Goods, Service Cloud
Welcome to a business leader’s nightmare: Your customer had a fantastic experience purchasing a new product. They are thrilled with their decision and eager to engage with the brand further. But then, when they reach out to the contact center for assistance with a...
by Simplus team | Jul 11, 2023 | Admin, Latest News, Retail and Consumer Goods
The Summer ‘23 Release is here, and for consumer goods players it’s not one to miss. Updates include an extension of the Consumer Goods Cloud to service capabilities as well as better trade promotion management updates and MuleSoft Direct for faster setup of the...
by Kim Georgeton | May 30, 2023 | Admin, Commerce Cloud, Latest News, Retail and Consumer Goods
Did you know that the average eCommerce conversion rate hovers around three percent? That means for every 100 online store visitors, roughly three of them turn into store customers. For managers like me who enthusiastically accept the challenge of implementing...
