Fiskars was looking for a more effective approach to managing customer support. The company reached out to Simplus for implementation of Service Cloud. ...
Who is Uncle Jesse? Depends on your generation. Understanding generational behaviors could give you an edge in eCommerce and digital marketing. ...
What is Influencer Marketing, and how does a brand go about leveraging it with Salesforce Marketing Cloud? All this and more will be revealed:...
Support tickets carry a lot of valuable customer data with them. SilencerCo wanted to use this data in a smarter way. They asked Simplus to help. ...
Companies are diverting much of their marketing budget away from traditional methods and focusing more toward retail’s final frontier: the digital space....
Order management capabilities and order fulfillment options work together to create an extraordinary buying experience for your customers. ...
Technologies such as live chat, video chat, and AI offer intuitive ways to incorporate a personalized resource for eCommerce customers. ...
PUMA required integration between its commerce and order management system and the in-store kiosks featured at the flagship store. ...
With growth comes new challenges, and that's precisely what NOVO—an Australia retailer—was experiencing as its brands and promotions expanded....