by Simplus team | Dec 21, 2022 | High-Tech, Media and Communications
Every year, consumers are demanding more and more digital capabilities. And every year, communications, media, and technology (CMT) companies are rising to meet this demand with innovative solutions that require generating, delivering, and analyzing more and more...
by Zach Hudson and Matt Ritskes | Nov 17, 2022 | Sales Cloud, Salesforce Billing, Salesforce Managed Services, Service Cloud, Uncategorized
Every communications and media company that invests in Salesforce should set lofty sales and customer satisfaction goals for itself—for the simple reason that these goals are entirely within reach. Dutch telecom KPN, for example, increased customer satisfaction by 66...
by Simplus team | Jul 20, 2022 | Admin, Latest News, Media and Communications
Communications and media are some of the most competitive industries out there, especially as customer needs become increasingly remote, virtual, or hybrid for work and play. Businesses in this space are always looking for ways to stay close to their customers and...
by Kyle Hanagarne | Jul 6, 2022 | Admin, Latest News, Media and Communications, Sales Cloud, Salesforce Billing, Salesforce CPQ
Modern customers in the media and entertainment industry want personally curated content that they can consume anywhere, anytime. That means media and entertainment companies are on the hook to essentially identify and predict what every customer will want, when...
