by Simplus team | Feb 22, 2024 | Admin, Health and Life Sciences, Healthcare, Latest News
The theme of 2023 for all industries may have been AI, but the boots on the ground in healthcare are still calling for simpler enhancements first. Whether it’s streamlined operations to match patients to the right care or more flexible functionality for users to...
by Simplus team | Feb 8, 2024 | Admin, Health and Life Sciences, Healthcare, Latest News, Service Cloud
“Please hold. Your call is important to us.” Well, that’s an understatement. Contact centers across all major industries are the organization’s lifeline that connects them with customers. According to experts, the average call center handles almost 5,000 calls...
by Simplus team | Jan 29, 2024 | Admin, Health and Life Sciences, Healthcare, Latest News
The push for healthcare organizations to modernize has been growing stronger for years, but especially so since the pandemic practically forced patients, providers, payers, and more to adopt a more tech-savvy approach to their medical needs. Now approaching four years...
by Simplus team | Dec 12, 2023 | Admin, Healthcare, Latest News
In 2023, more and more people joined the bandwagon and took to wearable technology as a way to (literally) put their healthcare in their own hands. While exciting and often gamified, this technology is also raising patient and consumer concerns about data security and...