by Simplus team | Dec 3, 2024 | Admin, Latest News, Service Cloud
As we reach the close of 2024, we’ve witnessed the landscape of enterprise contact centers evolve dramatically. Market perceptions around contact center modernization have shifted, reflecting a deeper understanding of customer needs and technological advancements. The...
by Simplus team | Jun 18, 2024 | Admin, Latest News, Service Cloud
Over 90 percent of customers rate an “immediate” response as important or very important when they have a customer service question. In other words, the pressure is on businesses to deliver exceptional service experiences. And contact centers stand at,...
by Simplus team | May 21, 2024 | Admin, Latest News, Service Cloud
Are your customers still waiting on hold, stuck in an endless loop of automated phone menus and “Eye of the Tiger” hold music? If so, it’s time to face the music: your contact center technology could be stuck in the 90s. A study found that only 25 percent of B2B...
by Simplus team | Mar 25, 2024 | Admin, Latest News, Manufacturing, Service Cloud
Do you want to eliminate long wait times, improve customer access to 24/7 support, and find ways to make an improved customer experience more efficient and scalable? Hey, who doesn’t? Don’t consider these upgrades isolated processes; look at the complete system. Your...
by Simplus team | Mar 21, 2024 | Admin, Health and Life Sciences, Healthcare, Latest News
A reliable call center customer experience is more important than ever. However, with growing expectations for faster resolution, varied access to customer support, and high attrition rates among healthcare center agents, health organizations are searching for...