by Kyle Hanagarne | Jan 19, 2023 | High-Tech
When companies serve subscribers, customer service is paramount. A subscriber who is satisfied with the service they receive is likely to keep renewing year after year, generating a reliable stream of annual recurring revenue (ARR). The Temkin Group recently found...
by Kyle Hanagarne | Dec 1, 2022 | Financial Services
Subscription billing errors aren’t just frustrating to customers; they can hit a company’s bottom line. In the telecom industry, for example, up to 15% of all bills are estimated to be incorrect, according to industry research by Unistar Purchasing Solutions. Mistakes...
by David Rivas | Nov 21, 2022 | CPQ, Manufacturing
In volatile economic times such as these, we’re all seeking just a little bit of stability. For manufacturers in particular, this is made ever more important as industrial products and services support foundational infrastructures for nations all over the world....
by Simplus team | Aug 18, 2021 | Admin, Latest News, Salesforce Billing, Salesforce CPQ
Billing mistakes are inevitable in the business world. An estimated 30% to 40% of all medical bills contain errors, according to University of Minnesota industry research. But that doesn’t mean businesses should simply throw up their hands and give up. Modern billing...
by Simplus team | Aug 12, 2021 | Admin, Latest News, Sales Cloud, Salesforce Billing, Salesforce CPQ
Every year, it becomes more important for businesses to invest in enhancing their online sales capabilities. E-commerce sales made up 21 percent of all retail sales in 2020—up from 16 percent in 2019 and 14 percent in 2018, according to industry research by Digital...
