by Simplus team | Feb 15, 2024 | Admin, Financial Services, Latest News, Service Cloud
While the financial landscape evolves at warp speed, propelled by AI-supported technological innovations and customer-centric strategies, many banking call centers remain in a vacuum of archaic protocols and practices. Long wait times, black-hole-esque automated...
by Simplus team | Oct 17, 2023 | Admin, Financial Services
It’s been a year of shaky confidence from clients with their financial services organizations. Due to the economic downturn and ever-looming fear of recession, customers are demanding more to secure their assets. And financial services are expected to answer the call...
by Simplus team | Aug 14, 2023 | Admin, Data Integration, Financial Services, Latest News
It doesn’t take much (technically) to get started—other than the green light and buy-in of all your stakeholders, which is often no small task. Getting everyone on board and agreeing to share customer data with third parties via APIs is, well, difficult. The promises...
by Simplus team | Aug 10, 2023 | Admin, Data Integration, Financial Services, Latest News
Your open banking strategy is an investment in the future—the long haul future. As such, it’s going to need trustworthy partners from the start to see it through from initial baby steps to a thriving API ecosystem of ongoing innovation and revenue development. There...