Innovative solutions for the top 3 HLS priorities in 2022

by Jayneel Patel

What can patients expect from healthcare providers in 2022? And how has COVID-19 impacted care delivery options and innovations that HLS organizations planned to implement for this new consumer climate?

A recent survey found that 75 percent of consumers expect more personalized healthcare experiences. But how can today’s healthcare provide a more satisfying, seamless patient experience without driving up costs? 

Whether it’s focusing on whole-person care, values-based and preventative care, or providing expanded access to services via virtual technology, the priorities for 2022 show all the symptoms of a system in need of digital transformation. Here’s how innovating data analytics, care access, and care models with digital-based functions is a strategic step toward better patient care. Here’s how:  


Leveraging Real-Time Data

Better utilization of data is at the heart of HLS digital transformation. Rather than merely storing data, HLS organizations can partner real-time data with algorithms and machine learning to build comprehensive patient profiles, collect region-based health data for research, and analyze demographics for potentially underserved communities. Predictive analytics can improve healthcare delivery services to determine when patients need follow-up appointments, prescription refills, etc. 

Solution: Tableau dashboards, EHRs, wearables, and more all integrated with Health Cloud


Expanded Access To Patient Care

During the COVID-19 pandemic, expanded telehealth services, virtual health, wearable devices, and other forms of remote patient care have made a lasting impression on how we deliver care. 

At the height of the COVID-19 pandemic, surveys found that around 40 percent of consumers said they would continue using telehealth even after the threat of COVID-19 subsides. 

As a strategic part of digital transformation, healthcare networks can leverage the data collected with telemedicine and wearable technology to create personalized, seamless, and comprehensive care initiatives, which proves strategic when implementing technology to support value-based care models. 

Solution: Patient management features like Health Timeline, Care Plan, and Care Team


Adopting Values-Based Care Models

The long-standing fee-for-service care model doesn’t address preventative care. Instead, it focuses on treating a patient’s illness while turning its back on integrated health care systems or virtual health technology. “Values-based care improves quality of life and corrects misaligned incentives,” explains Marc Harrison, MD., president and CEO of Intermountain Healthcare. “It can reduce health care costs by making care more accessible and keeping people healthy, which reduces the treatments and procedures needed. 

Solution: Private Communities for secure collaboration on patient care within a network


Scalable, interoperable automated healthcare systems offer new data functions, meaningful predictive analytics, and more targeted healthcare wellness models–in other words, it supplies the care your patients want. And with shifting priorities moving toward more personalized patient experiences, strategic automation is vital in 2022 and beyond.  

To learn more about innovative, effective healthcare solutions with Salesforce products, let’s talk. 


Jayneel PatelJayneel is VP, Healthcare & Life Sciences, here at Simplus. With a Ph.D. in engineering and MBA from Duke and over 15 years of experience, Jayneel designs and delivers empathy-driven innovative solutions in healthcare. He has developed digital strategies to reduce risk, increase visibility, and improve patient and member satisfaction. His passion is to enable better care through technology.

[email protected]



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