Manufacturers must future-proof. To understand how to best level up, let’s first identify the types of manufacturing service models we see today.
Articles & Insights
Service Cloud
Embracing servitization demands in the manufacturing industry
To help manufacturers become customer-centric organizations, we want to cover the unique position manufacturing has in the face of servitization’s demands.
How to leverage Service Cloud for retail and consumer goods
Support tickets carry a lot of valuable customer data with them. SilencerCo wanted to use this data in a smarter way. They asked Simplus to help.
Simplus and Clout Partners: Better together
We are thrilled to announce the opening of Simplus Europe with the acquisition of London and Dublin-based Clout Partners!
Using self-service to raise customer satisfaction
Sales, loyalty, and repeat business—all high priorities for business. Wilson & Bradley wanted to improve but wasn’t sure how to with outdated systems.
Car shopping or Salesforce? Navigating your choices
Sometimes, our customers feel shopping for Salesforce involves lots of uncertainty about picking the best choice. But you don’t have to shop alone.
Improved customer service for the energy industry with Service Cloud
When EnergyAustralia found its existing systems not handling customer service workload efficiently, it came to Simplus to find a better way.
Introducing Allan Alli!
We are thrilled to announce Allan as a new Delivery Manager here at Simplus. Allan brings years of experience and keen expertise on Service Cloud.
Simplify the journey to partner self-service: #3 Additional features
A simplified journey to excellent partner self-service isn’t complete without incorporating existing content and processes you have already for partners.