Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service
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Service Cloud
The energy and utilities guide to the Salesforce Spring ’23 Release
With economic predictions for the year forecasting tight budgets and bleak outlooks, consumers will be turning quickly to energy and utility companies looking for ways to cut back and save whatever they can. Is your company prepared to handle the increased demand for...
The manufacturer’s guide to the Salesforce Spring ’23 Release
It’s no secret that we’re headed into some bleak economic conditions as the fed continues to hike interest rates and slow down growth for previously thriving industries like manufacturing. What is less apparent is the fact that even through slow business periods,...
5 reasons your sales reps want self-service portals
Let’s explore five reasons that sales reps want to implement self-service portals to drive deals forward in your organization:
Establishing efficient customer service with Service Cloud
Fiskars was looking for a more effective approach to managing customer support. The company reached out to Simplus for implementation of Service Cloud.
Guide to Salesforce Winter ’23 for communications and media
Here’s the latest Salesforce product release and enhancements for communications, media, and technology customers.
How tech companies can make customer service scalable with Service Cloud
Let’s explore five ways that tech companies can make their customer service portal scalable using Service Cloud:
Three SF Genie Components That Bring a Little Magic to CX
The most significant takeaway from Dreamforce 2022 was the launch of Salesforce Genie, a real-time data CRM platform that powers the Salesforce Customer 360 platform. It means companies using Salesforce can deliver seamless, personalized experiences based on changing...
Sales, service, and marketing: Moving it all to the cloud
To realize the most business value, SOPA moved sales, service, marketing, and more all onto the cloud, but needed an expert partner to do it right.