Fiskars was looking for a more effective approach to managing customer support. The company reached out to Simplus for implementation of Service Cloud.
Articles & Insights
Service Cloud
Guide to Salesforce Winter ’23 for communications and media
Here’s the latest Salesforce product release and enhancements for communications, media, and technology customers.
How tech companies can make customer service scalable with Service Cloud
Let’s explore five ways that tech companies can make their customer service portal scalable using Service Cloud:
Three SF Genie Components That Bring a Little Magic to CX
The most significant takeaway from Dreamforce 2022 was the launch of Salesforce Genie, a real-time data CRM platform that powers the Salesforce Customer 360 platform. It means companies using Salesforce can deliver seamless, personalized experiences based on changing...
Sales, service, and marketing: Moving it all to the cloud
To realize the most business value, SOPA moved sales, service, marketing, and more all onto the cloud, but needed an expert partner to do it right.
Increase visibility and decrease sales cycle time with CPQ
To stop losing potential revenue and renewals, Aerohive reached out to Simplus for a Salesforce Quote-to-Cash solution.
5 ways to empower customer service with Strategic Services
Let’s explore five ways an organization can use a Managed Services partner to empower and upskill its customer service team.
Empowering field agents with Salesforce Field Service Lightning
Quick support and transparency into case information are crucial for field agents. That’s what Advantor was looking for with Service Cloud and FSL.
Make field service digital and easy with these key insights
Based on our experience with manufacturing clients, we’ve noticed five insights that best prepare organizations for digital field service.