23 Jul How to design an accelerated digital transformation for HLS
by Jayneel Patel
As someone who works closely with the HLS industry, it’s been interesting to hear how often people refer to “accelerated digital transformation”—a term once limited to the business and technology sector—as it spills over into the healthcare space. Does that mean every industry leader is implementing digital transformation at breakneck speeds?
Let’s slow things down a bit.
I believe the term “accelerated digital transformation” is so overused it has started to lose its meaning. Before we dive into the true way of adopting an accelerated digital transformation for HLS, it is important to understand the difference between an accelerated transformation versus a standard transformation and all the misconceptions around them.
Acceleration vs. Speed
I Googled the word “speed,” and here’s the definition: “The rate at which someone or something is able to move or operate.” Whereas, acceleration is defined as an “increase in the rate or speed of something.”
Now let’s look at transformations from that context. If you are simply updating your infrastructure to replace, consolidate, or update endpoint applications to use new(er) technology without bringing change to its end users, then you have not accelerated any part of your transformation. In fact, you haven’t sped up change either and everything will likely remain the same with a price of disruption to your end users and architecture.
If you are updating or transforming your architecture so that your end users can do things better and faster than the way they were before, that is simply increasing the speed in your infrastructure. It is still not quite the acceleration of transformation. The true acceleration comes when the very elements that are bringing change in the organization are constantly changing/evolving for the better themselves, thus accelerating the benefits that your organizations receive.
Accelerated Digital Transformation: Implementation vs. Benefits
Accelerated Digital Transformation is also used in many different contexts. Some call the actual technology implementation when done in a quick way, an accelerated digital transformation. While others associate the accelerated transformation to the rate of change they see in the form of benefits in their organization.
Many feel that accelerated digital transformation supports how fast the benefits of it are realized in the organization, but that isn’t always the case. Companies spend a lot of money to shorten technology implementation cycles to bring change sooner. But if companies have not done a thorough change management analysis, they may be chasing an implementation that might not bring them much value to begin with.
How can companies accelerate implementation and its benefit realization at the same time?
The modern approach of no-code or low code has allowed companies to deliver on their technology goals at a rapid pace. Point-and-click API connect has also made integration extremely seamless. Data management and governance have evolved to become less manual and more intelligent. Thus, with the right selection of tech stack, organizations can accelerate digital transformation implementation. Organizations have evolved to become more agile. With business teams adopting scrum, the introduction of technical changes iteratively has allowed organizations to adopt change more rapidly.
To truly accelerate your organization’s change and throughput is by leveraging emerging technologies that further provide a boost to the rest of your modern tech stack. For example, if you are a Payer organization looking to implement the right technology to set up your Care Management offerings, you should consider partnering and/or leveraging technologies from other sub-verticals such as Medtech (for the latest in wearable devices) that further add another level of value to the program. Similarly, if you are a Pharmaceutical company, you should leverage innovations in the Life Sciences industry around medication management to further add greater value to your organization and customers.
How can Simplus help organizations accelerate their digital transformation implementation and enjoy its resulting benefits quicker?
Simplus is a premium Salesforce partner. The architects at Simplus design solutions with the precise accelerated transformation in mind. Having advisory services, industry and subject matter experts, change management, a world-class delivery team, and managed services, Simplus can leverage its knowledge and expertise from various domains to bring the right solution to its clients. As a result, Simplus’s customers are thriving in their respective industries, while Simplus is proud to share that it has earned near-perfect customer satisfaction ratings.
When companies adopt emerging technologies into their implementation, they accelerate the benefits they receive from their tech stack. It is therefore wise for companies within the same vertical such as Health & Life Sciences (HLS) to work with each other across different sub-verticals. Patient experience is no longer siloed. To provide seamless care, providers must leverage technological advances offered by payers, MedTech, Life Science, and Pharma.
Organizations can’t afford to keep the same speed in technology as they did two decades ago. Nor can it afford to simply increase its speed like it has been doing over the past decade. Organizations must truly accelerate to keep pace with customer expectations and stay ahead of the competition. Simplus can help organizations achieve that with Salesforce and innovation technology stack
Google defines jolt or jerk as “the rate of change in the acceleration.” I am personally curious to see if the technology will lead us to jolt/jerk about a decade from now. After all, that has been our technology trend up until this point in time.
Jayneel is VP, Healthcare & Life Sciences, here at Simplus. With a Ph.D. in engineering and MBA from Duke and over 15 years of experience, Jayneel designs and delivers empathy-driven innovative solutions in healthcare. He has developed digital strategies to reduce risk, increase visibility, and improve patient and member satisfaction. His passion is to enable better care through technology.