Salesforce’s Summer ’25 release introduces groundbreaking enhancements tailored for healthcare and life sciences organizations. At the forefront of these innovations is Agentforce, Salesforce’s AI-driven digital labor platform, which empowers organizations to deliver efficient, personalized, and compliant care. As a trusted partner, Simplus is equipped to implement and maintain these solutions, ensuring seamless integration and optimal performance.

Improvements for Public Health

Public health organizations face the critical task of monitoring and responding to disease outbreaks. The Summer ’25 release enhances this capability by introducing AI-powered case classification. Agentforce now automatically categorizes incoming cases into confirmed, suspected, or probable categories based on disease definitions, streamlining the surveillance process. Additionally, the disease surveillance console application provides a unified view of all cases, allowing for more efficient tracking and management. 

Improvements for Providers and Home Health

Healthcare providers and home health agencies can now leverage Agentforce to automate patient access and service coordination. The platform facilitates eligibility checks, scheduling, and prior authorizations, reducing administrative burdens and enhancing patient experience. For home health services, Agentforce assists in quoting and budgeting, suggesting relevant services, and obtaining patient approvals, thereby streamlining operations. 

Intelligent Appointment Management has also seen significant enhancements. The platform now supports multi-step scheduling, allowing for the booking of related appointments in a sequence, and provides a guided setup for schedulers. These improvements aim to reduce no-show rates and optimize provider time. 

Improvements for Clinical Trials and Pharma

In the realm of clinical trials, Agentforce accelerates site selection and activation by automating the generation of feasibility questions, site recommendations, and summarizations. This AI-driven approach expedites the recruitment process, ensuring timely commencement of trials.

Pharmacy benefits verification has been enhanced to automate interactions with patients for reverification of benefits. Agentforce validates request details via email and seamlessly updates new information, reducing delays in treatment and improving operational efficiency. 

Furthermore, Agentforce supports patient services and clinical trials by automating candidate auto-matching, site selection, and regulatory compliance monitoring. By leveraging structured and unstructured health data, the platform ensures faster enrollment and adherence to inclusion criteria, thereby enhancing the overall efficiency of clinical research. 

With these advancements, Salesforce continues to empower healthcare and life sciences organizations to deliver superior care and streamline operations. Simplus, as a dedicated Salesforce partner, is poised to assist organizations in implementing and maintaining these solutions, ensuring they harness the full potential of the Summer ’25 release. Learn more about our Managed Services offering here.