by Simplus team | Jun 18, 2024 | Admin, Latest News, Service Cloud
Over 90 percent of customers rate an “immediate” response as important or very important when they have a customer service question. In other words, the pressure is on businesses to deliver exceptional service experiences. And contact centers stand at,...
by Simplus team | Mar 25, 2024 | Admin, Latest News, Manufacturing, Service Cloud
Do you want to eliminate long wait times, improve customer access to 24/7 support, and find ways to make an improved customer experience more efficient and scalable? Hey, who doesn’t? Don’t consider these upgrades isolated processes; look at the complete system. Your...
by Simplus team | Jan 8, 2024 | Admin, Latest News
Call centers are getting a makeover. Nine in ten company leaders report contact center self-service investments in the next two years, voice/text analytics usage has increased nearly 20 percent in just three years, and 74 percent of organizations are currently in some...
by Simplus team | Dec 19, 2023 | Admin, Latest News, Service Cloud
Have you ever embarked on a trail to enjoy a new destination and experience? But instead of enjoying a scenic overlook or waterfall, you discover you’ve been walking in circles. That’s how most customers feel when they seek a resolution via a customer service...
by Simplus team | Sep 22, 2020 | Admin, Latest News, Manufacturing, Service Cloud
The shift to servitization. Everyone’s talking about it, but what does it actually entail for manufacturers trying to stay digitally modern and compete strategically? Clearly, what’s been done so far is not enough: 45 percent of field technicians say their current...
