by Simplus team | Dec 21, 2022 | High-Tech, Media and Communications
Every year, consumers are demanding more and more digital capabilities. And every year, communications, media, and technology (CMT) companies are rising to meet this demand with innovative solutions that require generating, delivering, and analyzing more and more...
by Zach Hudson and Matt Ritskes | Nov 17, 2022 | Sales Cloud, Salesforce Billing, Salesforce Managed Services, Service Cloud, Uncategorized
Every communications and media company that invests in Salesforce should set lofty sales and customer satisfaction goals for itself—for the simple reason that these goals are entirely within reach. Dutch telecom KPN, for example, increased customer satisfaction by 66...
by Simplus team | Jul 20, 2022 | Admin, Latest News, Media and Communications
Communications and media are some of the most competitive industries out there, especially as customer needs become increasingly remote, virtual, or hybrid for work and play. Businesses in this space are always looking for ways to stay close to their customers and...
by Simplus team | Jun 22, 2022 | Admin, High-Tech, Implementation Services, Latest News, Media and Communications
At the start of the year, Simplus identified four key trends for the comms, media, and tech (CMT) space in 2022. These included the ongoing shift to remote work models, the explosion of Web 3.0 innovations, increased emphasis on customer engagement, and a rise in the...
by Simplus team | Jan 27, 2022 | Admin, High-Tech, Latest News, Media and Communications
With more people than ever working, learning, and entertaining themselves at home, the demand for continuous advances in digital capabilities is growing exponentially. Over the next five years, the volume of digital data expected to be created will be more than double...
