Select Page

From sci-fi to reality: The rise of AI in manufacturing

Jul 25, 2023 | Admin, Latest News, Manufacturing

Do you remember the days when your word was your bond, and a handshake was as binding as a legal contract? The need for mutual trust— albeit via digital apps rather than pen and paper these days—still remains a fundamental part of business growth. 

Beyond the contractual assurance of a handshake, there are escalating pressures for manufacturers to streamline their sales and shipping processes to fit customer expectations, and an emerging market space exposes the need for an advanced, more responsive system that can help manufacturers scale without compromising business relationships. 

We believe AI technology offers pivotal capabilities for these evolving needs with features like:

Predictive maintenance, which minimizes downtime, reduces maintenance costs, and maximizes the lifespan of machinery.

Process optimization, which uses AI algorithms to analyze production data and identify inefficiencies, bottlenecks, and areas for improvement. 

Supply chain management simplifies forecast demand, tracks inventory levels, and optimizes logistics, making the supply chain more streamlined and responsive to changing market conditions.

Personalization and customization are possible by analyzing customer preferences and adapting production processes accordingly.

AI technologies can process enormous volumes of real-time data, providing manufacturers with actionable insights and decision-making support for various operational aspects.

Supply and demand forecasting uses AI-driven predictive analytics to forecast demand patterns and enable manufacturers to adjust production levels and inventory accordingly. This minimizes excess stock and stockouts.

Adopting a CRM system equipped with AI technology doesn’t detract from the personalized, face-to-face customer service that has defined your brand. Instead, it takes those human, experienced-based instincts that help guide your customer relationships and automates operations with data-backed technology. 

As AI technology continues to advance, it will undoubtedly bring even more innovation and transformation to the manufacturing industry, making the once sci-fi visions of automated CRM and inventory management and omnichannel customer support a tangible reality. 

Gartner research shows that 80 percent of manufacturing CEOs plan to increase digital technology investments to counter current economic pressures, including inflation, scarce talent, and supply constraints. But digital technology shouldn’t mean impersonal. In fact, users experience the opposite results. 

The Simplus team understands that when applied to the manufacturing sector, AI technologies offer an array of game-changing and totally modern advantages. Our upcoming ebook, The Future is AI: Modern and Personalized CX for Manufacturing, offers a practical approach to AI technology.

In this ebook, we’ll discuss AI solutions that address common challenges our manufacturing customers face, and we’ll explain how AI technology elevates organizational solutions with centralized, real-time data access, and automated CRM functionality equipped with AI capabilities. 

We will also highlight some proven user success stories with Salesforce and Infosys-backed products and customized strategies. 

Finally, the launch of Generative AI capabilities is transforming how companies build relationships with suppliers, partners, and customers, so we’ll explore the impact AI and Generative AI capabilities have on the customer experience. 

The Simplus team has witnessed the significant advantages AI technology offers the manufacturing industry. Innovations that lead to increased efficiency, reduced costs, enhanced product quality, and more sustainable practices. As AI continues to advance, its potential to transform the manufacturing sector is likely to grow even further. 

If you are ready to take your operations to the next futuristic, digital-based level–we can help! We are committed to providing customized, scalable strategies that place your operations in line for success. We’ll shake on it! 



A guide to Summer ‘24 for manufacturers

A guide to Summer ‘24 for manufacturers

As the manufacturing sector continues to evolve, so does the technology that supports it. With the Salesforce Summer '24 release, there are several key updates tailored specifically for the manufacturing industry. Let's dive into some of the highlights that promise to...