Less talk and more action. That’s the direction of today’s customer service innovations. Using automated customer communications to reduce the need for business interaction is a great goal. It can streamline processes, improve efficiency, and enhance customer...
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Service Cloud
We are a 2023 Salesforce Partner Innovation Award winner!
Infosys, Simplus, and Fluido are pleased to announce this win for the entire global Salesforce practice: We have been recognized as one of 2023's Partner Innovation Award recipients by Salesforce for the Industries - Communications consulting category for our work M1!...
Choose Your Own Adventure ebook preview: Transformation in the financial services industry
Do not read this book from beginning to end, start to finish… Depending on what choices you make, your transformation can end in tremendous success—or lackluster, ill-adopted disaster. Through our upcoming Choose Your Own Adventure-styled ebook, we’ll humorously...
Choose Your Own Adventure ebook preview: Transformation in the high tech industry
Do not read this book from beginning to end, start to finish… Depending on what choices you make, your transformation can end in tremendous success—or lackluster, ill-adopted disaster. Through our upcoming Choose Your Own Adventure-styled ebook, we’ll humorously...
Choose Your Own Adventure ebook preview: Transformation in the communications and media industries
Do not read this book from beginning to end, start to finish… Depending on what choices you make, your transformation can end in tremendous success—or lackluster, ill-adopted disaster. Through our upcoming Choose Your Own Adventure-styled ebook, we’ll humorously...
Choose Your Own Adventure ebook preview: Transformation in the energy and utilities industry
Do not read this book from beginning to end, start to finish… Depending on what choices you make, your transformation can end in tremendous success—or lackluster, ill-adopted disaster. Through our upcoming Choose Your Own Adventure-styled ebook, we’ll humorously...
Using Advisory Services to address customer service pain points
Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service
The energy and utilities guide to the Salesforce Spring ’23 Release
With economic predictions for the year forecasting tight budgets and bleak outlooks, consumers will be turning quickly to energy and utility companies looking for ways to cut back and save whatever they can. Is your company prepared to handle the increased demand for...
The manufacturer’s guide to the Salesforce Spring ’23 Release
It’s no secret that we’re headed into some bleak economic conditions as the fed continues to hike interest rates and slow down growth for previously thriving industries like manufacturing. What is less apparent is the fact that even through slow business periods,...