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Beyond automation: How AI and GPT are humanizing Marketing Cloud experiences

Sep 18, 2023 | Admin, Latest News, Marketing Cloud, Marketing Cloud

Gone are the days of traditional, one-size-fits-all marketing strategies. Today, we face a new industry climate where customer expectations can “make or break” a business, and the need for better data access and reliable analytics can revolutionize how businesses connect with their audiences. 

Picture a business environment where every interaction, every click, and every purchase offers measurable insight into consumer behavior rather than relying on guesswork. It’s the future of business. 

In this article, we’ll explore how AI technology leverages customer data in ways that Unify data sources, Analyze customer Insights, Generate personalized customer data, Engage with customers through preferred online resources, and deliver a positive customer Experience. This innovation is poised to reshape the very essence of marketing, making it more personalized, intuitive, and impactful than ever before. 

Welcome to the future of marketing – a realm where AI and the data cloud reign supreme. Its history of innovation illustrates the possibilities are as limitless as the digital horizons they navigate. 


Understanding Salesforce’s Ongoing Relationship with Data

Salesforce is obsessed with data.

Since launching the world’s first SaaS cloud-based CRM system in 1999, Salesforce has been innovating ways to capture, analyze, manage, and leverage customer data with a single source of truth that centralizes customer data on one platform, thus creating a 360-degree view. 

Some people may know Salesforce as Others may have used Salesforce DMP (Data Management Platform.) When Salesforce integrated both systems, the concept of Salesforce Data Cloud was born. 

Today’s Salesforce Data Cloud is a leading data epicenter that seamlessly integrates combined data sources to create unprecedented personalized customer experiences, data-driven decision-making, and growth strategies. 

Salesforce Data Cloud helps customers capture and consolidate data across different Salesforce systems targeting sales, service, commerce, marketing, and external data sources into a single customer profile. 

By adding AI/GPT innovations, data-driven initiatives, and customer relationships are bolstered by unprecedented automated, customized features that leverage customer data for measurable business growth. 


Meet Einstein: Salesforce Data Cloud with AI Technology

Einstein AI leverages the vast data in Salesforce Data Cloud to deliver AI-powered insights and predictions. This empowers businesses to drive more personalized and effective customer interactions. Salesforce is the world’s #1 CRM with the most robust customer data set, allowing Einstein GPT to produce AI content in a way no other enterprise technology company can match. 

“AI is only as good as the data that powers it, and Salesforce is where thousands of companies across every industry globally manage their sales, service, marketing, commerce, and IT data,” said Jayesh Govindarajan, Salesforce’s Senior Vice President of AI and Machine Learning. 

“That’s an advantage for Salesforce’s customers because they can use their existing data to create and deliver AI-generated content, at scale, conveniently within their existing flow of work.” ​​

By combining Salesforce’s proprietary AI models and trusted data from Salesforce Data Cloud, Einstein GPT delivers real-time, personalized, and scalable AI experiences focusing on unique industry demands, particularly those focusing on e-commerce and the digital market space.  



Simplus Announces New President Suyash Awasthi

Simplus Announces New President Suyash Awasthi

Simplus, an Infosys Company, is pleased to welcome Suyash Awasthi as the new President and Global Head. Suyash brings a wealth of experience and a visionary approach to leadership, perfectly aligning with our mission of providing transformative digital solutions,...