Let’s be honest about the holidays in enterprise tech. 

Santa is watching, after all. 

While everyone else is planning time off, your teams have visions of unresolved system outages dancing in their heads. Your monitoring tools are lighting up. Your engineers are canceling plans. And your customers? They’re one failed transaction away from remembering why they looked at competitors last quarter. 

This isn’t festive. It’s exhausting. 

If your operations fall apart every December, the problem isn’t the calendar—it’s the architecture. 

What if systems actually fixed themselves? 

Not “automated alerts that wake someone up at 2 AM” fixed. 

Not “escalation workflows that just move the problem faster” fixed. 

Actually fixed. Autonomously. Before customers notice. 

What IS this Christmas magic? That’s Agentic Ops. And it’s already happening for many companies. 

“AI agents are already beginning to act as incredible force multipliers for businesses and consumers,” said Joe Inzerillo, Chief Digital Officer at Salesforce. “The Index shows that agents are fundamentally changing the way businesses work, and the more companies use and scale these agents, the greater efficiency and value they’re able to unlock.” 

Salesforce research found that consumers view AI agents favorably, with 94% choosing to interact with AI agents when given the option. 

However, that doesn’t mean humans are out of the picture (and a job). Many businesses are successfully balancing human and agent capabilities, with AI agents handling initial contact and common questions, while human representatives focus on more complex issues. 

In fact, escalations to humans increased from 22% in Q1 2025 to 32% in Q2 2025 as agents grew more proficient at pinpointing when a human was needed and routing customers to the right experts. 

But as companies head toward the busy season, peak demand has a way of telling the truth. It exposes brittle systems, overwhelmed teams, and operating models that only work when everything goes exactly as planned. 

For many leaders, the most uncomfortable realization isn’t that something broke—it’s that they expected it to. 

When stress reveals your weakest links year after year, the problem isn’t volume. It’s how your operations are designed to respond to it. 

The leaders pulling ahead are asking different questions—ones that challenge long-held assumptions about how operations should work. What if systems could detect issues before customers do? What if engineers focused on innovation rather than repetitive fixes? 

What if revenue, marketing, and service became more predictable under pressure, not less? 

The following six questions reveal why so many organizations struggle at scale and how Agentic Ops is redefining what “operational readiness” really means. 

The Questions Leaders Should Be Asking (But Usually Aren’t) 

1.”Why does peak demand always reveal our weakest links?” 

Because your ops model was designed to react, not prevent. 

You’re running monitoring tools that tell you something broke—after it broke. You’re relying on humans to notice patterns, escalate issues, and coordinate fixes while everything is freaking out. 

Agentic Ops flips this: AI agents continuously observe infrastructure and data flows, spotting anomalies before they cascade. Systems can alert and self-correct. 

Fewer outages. Less panic. More trust when it matters most.

2. “Why are our best engineers trapped in operational busywork?”

Your developers aren’t burnt out because they’re lazy. They’re dragging because they’re brilliant people doing repetitive work that shouldn’t require brilliance. 

Manual deployments. Approval bottlenecks. Firefighting the same issues every quarter. 

Agentic workflows fix this: Developer copilots and release agents automate the repetitive, flag risks early, and free engineers to build what actually moves the business forward. 

Retention improves. Innovation accelerates. And December stops feeling like the returns department two days after Christmas.

3. “Why does customer experience crater under pressure?” 

Because your CX architecture was built for linear journeys, not real-time chaos. 

When volume spikes, context disappears. Handoffs fail. And your support teams are drowning in tickets that could have been resolved automatically. 

Agentic service orchestration changes this: Agents maintain context across systems, resolve issues autonomously, and escalate only what actually needs human judgment. 

Your teams get amplified, not overwhelmed.

4. “Why does our marketing feel generic exactly when personalization matters most?”

Because you’re running campaigns based on yesterday’s data and last month’s segments. 

Buyers don’t wait for your batch processes to catch up. 

Agentic marketing adapts in real time: Agents continuously analyze behavior, automatically adjust targeting, and orchestrate campaigns that feel pertinent and personal. 

Relevance equals revenue, especially in Q4.

5. “Why is end-of-year revenue so unpredictable?”

Because your quoting, pricing, and approvals are held together with spreadsheets, exceptions, and heroic effort. 

Growth shouldn’t require chaos. 

Agentic revenue operations streamline this: Automated quoting, intelligent guardrails, and early risk detection make forecasting less guesswork and more science. 

Predictability beats heroics—every time.

6. “But we can’t start a massive transformation right now…”

Good news: You don’t have to. 

Agentic Ops isn’t a rip-and-replace. It’s modular. You start where the pain is sharpest—monitoring, deployments, customer service, whatever keeps you up at night—and expand as value compounds. 

Momentum matters more than perfection. 

And with proven accelerators—Agentforce Ops Agents, rapid-deployment playbooks, focused ideation workshops—you can deliver tangible wins fast enough to build confidence and internal momentum. 

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The Real Gift: Systems That Don’t Need Constant Monitoring 

The best thing you can give your teams in 2026 isn’t another ambitious roadmap. That will meet the same fate as socks and earbud sweatbands. 

Your team wants (dare we say, need) infrastructure that: 

• Detects problems before customers do 

• Resolves issues without human intervention 

• Frees talented people to focus on what actually requires human creativity 

When systems fix themselves, organizations move faster, scale smarter, and stop treating every holiday season like a survival test. 

If 2026 is the year you want less chaos and more control, Agentic Ops isn’t aspirational. It’s available. 

Doesn’t your team deserve a December that’s merry and bright? We think so, too. Let’s talk about what Agentic Ops looks like in your environment.