by Simplus team | Jun 1, 2023 | Admin, Latest News
Einstein? Can you map out the future of customer success? We’ve been hearing a lot about the transformational impact of CRM built on real-time data management and AI technology in all major industries. It’s timely. Almost all (97.2 percent) organizations plan to...
by Kim Georgeton | May 30, 2023 | Admin, Commerce Cloud, Latest News, Retail and Consumer Goods
Did you know that the average eCommerce conversion rate hovers around three percent? That means for every 100 online store visitors, roughly three of them turn into store customers. For managers like me who enthusiastically accept the challenge of implementing...
by Grant Acosta | May 25, 2023 | Admin, Latest News, Managed Services, Manufacturing
The manufacturing industry’s relationship with digital transformation initiatives is a relatively new and often misunderstood partnership. Although most significant industries recognize (at varying levels) the necessity of digital transformation, manufacturers...
by Simplus team | May 23, 2023 | Admin, Advisory FastTrack, Advisory Services, Latest News, Media and Communications, Service Cloud
Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service, particularly with maintaining the same level of ticketing ability throughout the order process and addressing manual steps that slowed...
by Kevin Willemse | May 22, 2023 | Admin, Advisory Services, High-Tech, Implementation Services, Latest News, Media and Communications
When companies face unmistakable signs of being outpaced by the competition, many companies that are trying to gain a foothold in the crowded comms, media, and tech space weigh the benefits of implementing Salesforce as a technology that will help them outpace...
