The new automobile customer may not always be seen, but they are heard. Studies show that almost 90 percent of your customers believe the customer experience is as important as the company’s product or services. And their desire for digitally-fueled vehicles creates a...
Articles & Insights
Manufacturing
A new era of data for manufacturing: Sustainability Cloud
Through Sustainability Cloud, manufacturers can open up hidden revenue plays and leverage carbon footprint insights to allocate in a smarter, greener way.
Innovation in a cooling economy: Manufacturing, energy, and utilities
The uncertainties of the current economic climate are worrisome, to say the least. Manufacturers and energy/utility providers, who were just finally unlocking the immense power behind digitally transformed operations, are now tempted to retreat and put these types of...
4 best practices for B2B strategies with aftermarket parts
The popular belief that if one builds it, customers will come is undoubtedly true. But if you offer a critical aftermarket part so customers can build it themselves, well, that’s a strong argument as well. The enduring, pandemic-spurred supply chain challenges...
Automotive Cloud hopes to be king of the road in industry innovation
Are your customers part of the one percent? Studies show that only one percent of your automotive customers are satisfied with their car buying experience. That means out of the 100 cars that drove off your lot last week only a literal handful of customers will...
Highlights from CIO Webcast with Johnson Controls
Leaders from Infosys Cobalt, Simplus, and Johnson Controls recently gathered for a webcast hosted by CIO to discuss the exceptional success of Johnson Controls' Solution Navigator Platform, a digital enterprise project Simplus, Infosys, and Johnson Controls...
The energy and utilities guide to the Salesforce Spring ’23 Release
With economic predictions for the year forecasting tight budgets and bleak outlooks, consumers will be turning quickly to energy and utility companies looking for ways to cut back and save whatever they can. Is your company prepared to handle the increased demand for...
The manufacturer’s guide to the Salesforce Spring ’23 Release
It’s no secret that we’re headed into some bleak economic conditions as the fed continues to hike interest rates and slow down growth for previously thriving industries like manufacturing. What is less apparent is the fact that even through slow business periods,...
4 factors that support CX in manufacturing, and none rely on product
We face a cooling economy, but the opportunities to deliver a positive customer experience that sets your manufacturing company above the competition are hot. However, if your system innovation is focused on product-driven customer service, your investment may fall...