“SIMPLUS’ EXPERTISE IN THE BUSINESS PROCESS
AND TECHNOLOGY OF SALESFORCE COMMUNITIES PROVIDED
THE LEADERSHIP WE NEEDED TO BRING IT TO LIFE.”

Mark Sladden | Director of Education & Enablement

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At a Glance

Damballa can now allow partners to quickly and effectively submit deal registrations and view real-time margin incentives on open opportunities. The Community also allowed Damballa’s channel managers to focus more on partner relationships and less on transactional processes.

Services Provided
  • Advisory Services
  • Implementation Services
  • Custom Configuration
  • Change Management

Getting the Most out of Partner Community

 

Damballa was struggling with fragmented deal registration, and approval processes lacked visibility and traceability for partners. There was no real-time calculation to provide transparency into margin calculation and reporting metrics. There was also no collaborative partner community available to allow members to quickly search for relevant content or share questions with peers or the Damballa support team regarding a specific topic.

Damballa faced three main challenges: deal registration, partner margin management and lack of collaboration efforts.

The Outcome

By enabling the Partner Community, Damballa can now allow partners to quickly and effectively submit deal registrations and view real-time margin incentives on open opportunities. The Community also allowed Damballa’s channel managers to focus more on partner relationships and less on transactional processes.

When exploring options to improve our Partner Portal’s collaboration and self-service, we felt a Salesforce Community was the way to go but didn’t know how to get there. Simplus’ expertise in the business process and technology of Salesforce Communities provided the leadership we needed to bring it to life.

Mark Sladden, Director of Education & Enablement

damballa
About Damballa

Damballa is a cyber security company specializing in network monitoring for advanced threats. Damballa was founded by data scientists in 2006 who had the foresight to realize that signature and reputation-based security tools would eventually be outsmarted by attackers. Today Damballa monitors nearly 15% of the world’s Internet activity and protects more than 1/2 billion devices.

Headquarters: Atlanta, GA
Industry: Cyber Security
Website: www.damballa.com

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