Case Study

Damballa

“Simplus’ expertise in the business process and technology of Salesforce communities provided the leadership we needed to bring it to life.”

Mark Sladden | Director of Education & Enablement

At a Glance

Damballa can now allow partners to quickly and effectively submit deal registrations and view real-time margin incentives on open opportunities. The Community also allowed Damballa’s channel managers to focus more on partner relationships and less on transactional processes.

Services Provided

Implementation Services | Advisory Services |Custom Configuration | Change Management

The Challenge

Getting the Most Out of Partner Community

Damballa was struggling with fragmented deal registration, and approval processes lacked visibility and traceability for partners. There was no real-time calculation to provide transparency into margin calculation and reporting metrics. There was also no collaborative partner community available to allow members to quickly search for relevant content or share questions with peers or the Damballa support team regarding a specific topic.

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Damballa was struggling with fragmented deal registration, and approval processes lacked visibility and traceability for partners. There was no real-time calculation to provide transparency into margin calculation and reporting metrics. There was also no collaborative partner community available to allow members to quickly search for relevant content or share questions with peers or the Damballa support team regarding a specific topic.

Damballa faced three main challenges: deal registration, partner margin management, and lack of collaboration efforts.

About Damballa

Damballa is a cybersecurity company specializing in network monitoring for advanced threats. Damballa was founded in 2006 by data scientists who had the foresight to realize that signature and reputation-based security tools would eventually be outsmarted by attackers. Today, Damballa monitors nearly 15% of the world’s Internet activity and protects more than half a billion devices.

Headquarters: Atlanta, GA
Industry: Cyber Security
Website: www.damballa.com

When exploring options to improve our Partner Portal’s collaboration and self-service, we felt a Salesforce Community was the way to go but didn’t know how to get there. Simplus’ expertise in the business process and technology of Salesforce Communities provided the leadership we needed to bring it to life.

Mark Sladden, Director of Education & Enablement

The Outcome

McAfee Case Study Simplus

By enabling the Partner Community, Damballa can now allow partners to quickly and effectively submit deal registrations and view real-time margin incentives on open opportunities. The Community also allowed Damballa’s channel managers to focus more on partner relationships and less on transactional processes.