How Simplus Helped
Simplus worked closely with ALW’s operations team to gather internal and external user feedback in order to develop and execute a Partner Portal reoptimization plan that comprehensively addressed all key pain points. The reoptimized implementation was very well-received by ALW’s partner users, who were pleased to see their feedback directly addressed with new improvements.
Simplus Managed Services and Advisory Services were also utilized to maintain Salesforce operational continuity and roadmap the best path forward for the Partner Portal reoptimization. The Simplus Change Management practice worked extensively on this project to guide user adoption, develop curriculum, and provide professional training.
Results, ROI, and Future Plans
Post go-live surveys of the ALW Partner Portal came back overwhelmingly positive. Both the training deployment and the reoptimization requirements ALW asked of Simplus were well-received and adopted by end users. As opposed to previous Salesforce projects, ALW found this go-live was guided by strong sponsorship, proactive preparation, and exemplary change management, making overall adoption and success rates high.
ALW is excited for the future and is enjoying a more streamlined quote management process with its partners – a process that has already yielded great results in both end user satisfaction and dollar value.