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AI-First Customer Experience Explainers—What are agents?

Feb 10, 2025 | Admin, Latest News

What are agents?

There are no dumb questions when it comes to the Agentic AI future. Let’s start with the basics.

In this video, Steve Seo explains what agents are and how Agentforce works. He also provides examples of Salesforce agents and how they can improve your customers’ experiences, upskill your sales teams, and boost overall sales productivity.

At Simplus, we see Agentic AI as a game changer for resolving client issues. Using a business-first approach, we start by identifying where generative AI agents can have the greatest impact. Watch the video below to learn how Simplus uses agents to achieve measurable results and what the future holds for agentic technology.

 

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