As Service and Community Cloud Practice Leader, Yaron’s expertise helps our clients successfully realize their Services vision, goals, and objectives. Yaron’s role at Simplus includes aligning client business requirements to industry best practices on the Salesforce platform.
Yaron works closely with the Salesforce product teams and leads a global team of Service Cloud consultants to ensure we deliver consistent, high quality, best practice solutions to our clients.
Yaron maintains Support and Services industry recognition as two-time recipient of the Association of Support Professionals “Ten Best Web Support Sites”.
Prior to consulting, Yaron worked in the High Tech industry as a customer service leader where he transformed the support organization from a traditional telephony center to globally distributed, multi-channel customer care organization built around the Service Cloud resulting in 22% increase in case deflection, above 90% CSAT, 15% increase in First Contact Closure, and 10% increase in customer retention.
Yaron has been consulting for over 7 years helping global customers go digital and optimize omni-channel customer service. Yaron’s expertise include:
• Multi-channel inbound / outbound global contact center management
• Self service, eSupport, and Partner support
• Customer 360 view and Agent experience optimization
• Social Media and Support Communities
• Knowledge Management and Knowledge Centered Support (KCS)
• Customer Satisfaction and Retention Programs
Under his leadership, Simplus will up our Services capability in delivering our customers innovative, industry-leading support and services solutions that result in increased customer satisfaction and retention.
As Quote to Cash Practice Leader, Randy’s expertise helps our clients successfully streamline their direct and indirect sales operations. Randy’s role at Simplus includes advising customers around current leading practices and helping to find deployment options that maximize return on investment.
Prior to consulting, Randy spent 5 years in the energy industry as an instrumentation and control engineer on a process plant start up crew. During that time, Randy’s ultimate responsibility was to help bring the plant onstream safely and to leave the new owner in a position to operate independently.
Randy has been consulting for over 18 years helping global customers streamline their selling operations.
Randy’s Expertise include:
Under his leadership, Simplus will continue to develop an industry leading quote to cash capability that delivers transformative solutions to the market.
As a Practice Lead, Carolyn engages with companies to improve their Sales processes and core CRM functionality. In her role at Simplus, Carolyn translates clients business and technical requirements into best practice Salesforce solutions and helps define and measure successful outcomes.
Carolyn stays up-to-date on the latest Sales Cloud trends by actively participating in the Salesforce Trailblazer Community, leading a local User Group, supporting the local chapter of Women in Tech, and performing pro-bono services for emerging and non-profit businesses. Carolyn has presented at Dreamforce 4 times focusing on implementation best practices for sales organizations. She currently holds 9 Salesforce Certifications and maintains an architect level certification as a Data Architecture and Management Designer.
Carolyn’s expertise within Sales Cloud is strengthened by her background in Sales Operations and Enablement. Prior to consulting, she built and operated business development teams within several enterprise SaaS companies. As Salesforce began to take over the CRM marketplace, she pivoted her efforts to the implementation and ongoing management of Salesforce across a number of sales teams.
Carolyn has been consulting for 5 years helping companies successfully implement Sales Cloud, establish an ongoing maintenance strategy, and continually improve within Salesforce to support changing business needs and growth.
Carolyn’s expertise includes:
With her focus on Sales Cloud, Carolyn will increase Simplus’ project success and customer satisfaction by providing innovative and efficient Sales solutions which focus on streamlining sales activities, reducing operational overhead, and providing a clear path to more closed deals.
Empower Your Customers with Smarter Self-Service
Simplus thoughtfully listened to our needs and translated those into impactful solutions. I would highly recommend Simplus as a partner.