Case Study

O.C. Tanner

“We’re still using Simplus, so that should speak volumes about both their knowledge of Salesforce and customer service.”

Mila Dintimille | O.C. Tanner

At a Glance

With an immediate need for a Salesforce admin, O.C. Tanner hired us to help deal with an employee transition and overflow support. The relationship deepened, and a Salesforce implementation and community configuration were added.

Services Provided

Implementation Services | Consulting Services | Custom Development | Managed Services

The Challenge

Acting as an External “Internal” Resource

Due to staffing changes, O.C. Tanner needed to find an immediate replacement for their Salesforce admin. The company hired us to act as that internal resource while they searched for a replacement.

This additional time allowed them to find the right person, but the company still needed support. There was too much work for one admin, but not enough for two full-time resources. We were there to handle the overflow.

After the success of the engagement, we were contracted to implement Salesforce in the UK office and help configure and launch a Salesforce Community instance.

McCafe-Case-Study-Simplus
McCafe-Case-Study-Simplus

Due to staffing changes, O.C. Tanner needed to find an immediate replacement for their Salesforce admin. They hired Simplus to act as that internal resource while the company searched for a replacement.

This additional time allowed them to find the right person, but the company still needed support. There was too much work for one admin, but not enough for two full-time resources. We were there to handle the overflow.

After the success of the engagement, we were contracted to implement Salesforce in the UK office and help configure and launch a Salesforce Community instance.

The team at Simplus has been an immense help to O.C. Tanner over the past year. They had the skillset and expertise we needed and we could use them when we needed them. It’s that flexibility that makes working with Simplus so great.

Mila Dintimille, Program Manager

About O.C. Tanner

O.C. Tanner is a leader in employee recognition solutions. With over 8,000 clients located in 150 different countries, O.C. Tanner helps companies appreciate people who do great work around the globe. O.C. Tanner offers solutions focused around social appreciation, performance recognition, training, awards, and corporate wellbeing.

Headquarters: Salt Lake City, UT
Industry: Consulting
Website: www.octanner.com

We’re still using Simplus, so that should speak volumes about both their knowledge of Salesforce and customer service. . . . I’m excited to continue working with them as we discover future needs and projects.

Mila Dintimille, Program Manager

The Outcome

Simplus-Solutions

With a successful relationship built, O.C. Tanner asked us to help configure and launch a community. After the launch, we provided additional support for any post-rollout issues.

We helped bring O.C. Tanner’s UK offices into Salesforce. We provided additional training to the new users to ensure high user-adoption rates.

A good measure of any consulting engagement is whether or not the relationship continues. We are still engaged with O.C. Tanner to offer support and custom solutions.