Case Study

Nitel

We helped Nitel identify needs and strategize on Service Cloud.

At a Glance

Simplus Advisory Services translated business processes from Nitel into Salesforce functionality and built a strategic vision.

Services Provided

Advisory Services

The Challenge

Nitel originally contacted Simplus to help address its pain points regarding CPQ. After consulting with us, Nitel realized that its needs would actually be met with Service Cloud. One of the biggest challenges for Nitel was maintaining the same level of ticketing abilities in the order process. Manual lookups, sifting through data, and an excess of notifications slowed down processes.

Nitel Case Study Challenge
Nitel Case Study Challenge

Nitel originally contacted Simplus to help address its pain points regarding CPQ. After consulting with us, Nitel realized that its needs would actually be met with Service Cloud. One of the biggest challenges for Nitel was maintaining the same level of ticketing abilities in the order process. Manual lookups, sifting through data, and an excess of notifications slowed down processes.

About Nitel

Nitel is a facilities-based provider of reliable, secure telecommunication network services. Nitel’s nationwide network leverages last-mile access from multiple vendors to achieve ubiquitous coverage, optimum network design, and pricing. Nitel provides a robust portfolio of telecommunications network services, including MPLS, Ethernet, dedicated internet access, private line, voice, and managed security services.

Headquarters: Chicago, Illinois
Industry: Telecommunications
Website: www.nitelusa.com

The Outcome

Nitel solution

The Simplus Solution Services team used a value proposition to translate Nitel’s business processes into Service Cloud functionality. Simplus spent four months building out Nitel’s strategic vision, establishing a mutual buying timeline, and confirming license requirements to solidify the Salesforce Service Cloud at Nitel. This made data a transparent part of the workflow, and drag/drop functionality eliminated the number of clicks needed to perform day-to-day functions.