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Case Study

Crest Financial

At a glance

Before implementing Salesforce, Crest Financial had been using manual data entry and shared documents to keep track of customers. As they grew, this was no longer a viable option. So Salesforce was chosen to replace that outdated process.
Komatsu - the challenge

The Challenge

Crest Financial’s growth caused them to outgrow their manual system. The manual data entry, shared files and folders, and lack of clear processes meant that there was a struggle to make accurate reports and forecasts. A previous consulting partner had attempted to implement Salesforce, but they weren’t able to offer the comprehensive consulting approach that Crest desired. We were contracted to replace that partner and aid in the planning and implementation of best practices.
Komatsu - the challenge

About Crest Financial

Crest Financial is one of the nation’s largest and fastest-growing “No Credit Needed” leasing companies. Established in 2005, they have provided leasing to thousands of satisfied customers via numerous retail partners across the United States.
Headquarters: Salt Lake City, UT
Komatsu - the challenge
Komatsu - The Outcome

The Outcome

After replacing a previous partner, we began a fresh implementation of Salesforce. As a part of the consultive approach, we offered insight into best practices and did far more than just import data. Business processes and strategy were established so that Crest Financial could see the most benefit from their Salesforce instance. In order to manage the two types of Crest employees, we created separate roles, profiles, and permission settings to make sure people had access to the necessary data without having access to restricted data. The entire implementation and consulting engagement was completed ahead of schedule.
Komatsu - The Outcome

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