On-Demand Webinar
On-Demand Webinar
Member experience platforms are a powerful and underused hub of healthcare consumer data. What once was just a basic branch of customer service is now a point of great potential if coupled with advanced analytics to empower better customer experiences. Healthcare payers can reduce case resolution time, increase self-service efficiency, and boost sales-to-service conversion rates if they use an effective omni-channel platform. Is your organization properly equipped to realize these benefits?
Hear from industry professionals and gain insights on the following topics:
SPEAKERS
Venky Ananth
Senior Vice President, Global Head of Healthcare
Infosys
Ritu Agarwal
Vice President, IT
Molina Healthcare
Amy Osmond Cook, PH.D.
Chief Marketing Officer
Simplus
Josh Newman
SVP Healthcare and Life Sciences
Salesforce
Healthcare payers can reduce case resolution time, increase self-service efficiency, and boost sales-to-service conversion rates if they use an effective omni-channel platform.