Getting to Great:
How Manufacturers are Pivoting to Deliver the “Amazon” Experience
EASY, INTUITIVE CUSTOMER EXPERIENCE IN MANUFACTURING
Despite its reputation as a laggard industry, manufacturing’s moment is now. Between industry 4.0 and the IoT, the tide is changing. So do manufacturing organizations stand to gain just as much as any other sector chasing the Amazon dream? And can a manufacturer deliver a seamless journey despite a complex web of partners and distributors on board? Yes, they do. And yes, they can. In this ebook, we’ll discuss how manufacturing organizations can rid themselves of the age-old mindsets holding them back and the technology projects that can propel them forward.
In this ebook, you’ll learn…
- How to evolve beyond Six Sigma mentality for optimal digital transformation
- Do’s and don’ts for shifting from product-centric to customer-centric operations
- How manufacturing leaders are already using Salesforce to deliver the “Amazon” experience