Einstein? Can you map out the future of customer success? We’ve been hearing a lot about the transformational impact of CRM built on real-time data management and AI technology in all major industries. It’s timely. Almost all (97.2 percent) organizations plan to...
Technologies such as live chat, video chat, and AI offer intuitive ways to incorporate a personalized resource for eCommerce customers.
The manufacturing industry's relationship with digital transformation initiatives is a relatively new and often misunderstood partnership. Although most significant industries recognize (at varying levels) the necessity of digital transformation, manufacturers have...
Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service
When companies face unmistakable signs of being outpaced by the competition, many companies that are trying to gain a foothold in the crowded comms, media, and tech space weigh the benefits of implementing Salesforce as a technology that will help them outpace...
If you want effective PM/CM team integration, these three factors should be part of the change management and project management process.
Healthcare payers are a bunch of know-it-alls. But, then again, there’s a lot to know. Despite a complicated journey through the healthcare community, it often falls on the insurance agent to gather information, provide insight, recommend solutions, and deliver a...
The future’s so bright… not even wearing shades can prevent you from being blinded, at least a little bit. The addressable market predicted to come from the bright and shiny metaverse is expected to be anywhere from $8 to $13 trillion by 2030. These are values so...
Don’t be surprised if today’s customers know more about the cars on your lot than most of your sales team. Recent surveys show that around 75 percent of the customer’s experience occurs on digital channels, with customers scouring websites for inventory and model...