To be in the telecommunication industry is to ever be following the media consumption habits and inclinations of your target customers, and now more than ever those habits are on the verge of some big changes. Between the vast revenue awaiting in the metaverse and the...
Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service
When companies face unmistakable signs of being outpaced by the competition, many companies that are trying to gain a foothold in the crowded comms, media, and tech space weigh the benefits of implementing Salesforce as a technology that will help them outpace...
What made your company select Salesforce? Was it the brilliant simplicity of Sales Cloud? Or was CPQ the ticket to empower your sales team? Around 150,000 companies use Salesforce to manage better and analyze customer data, automate processes, and create personalized...
It’s tough times for all industries in the current economic climate, but high-tech, comms, and media have perhaps the most urgent concerns as consumers look for ways to trim expenses and bank scares wipe out some high-tech businesses overnight, the industry is...
To build digital infrastructure that fires on all cylinders, IT leaders should focus on just saying no to excessive customizations, building out the high-priority features and capabilities that subscribers expect, enabling the organization to track and make decisions based on data, and connecting the subscription management platform to the broader business ecosystem.
To meet customer expectations, telecom companies need to recognize that the metaverse will soon become an advertising and marketing mecca. What does that mean for your business?
Every year, consumers are demanding more and more digital capabilities. And every year, communications, media, and technology (CMT) companies are rising to meet this demand with innovative solutions that require generating, delivering, and analyzing more and more...
To survive and thrive in this environment, companies in the telco industry need to understand and adapt rapidly to the latest trends: