The future’s so bright… not even wearing shades can prevent you from being blinded, at least a little bit. The addressable market predicted to come from the bright and shiny metaverse is expected to be anywhere from $8 to $13 trillion by 2030. These are values so...
Articles & Insights
Financial Services
Innovation in a cooling economy: Healthcare and financial services
2023 has thus far been marked by slow growth for the US economy across all sectors, and the fear of a looming recession continues to haunt business leaders and consumers alike. For healthcare and financial services organizations, the uncertainty is particularly...
Financial services and the customer service innovation gap
In the current climate, financial services organizations have little room for error when it comes to maintaining their customer base. Anxious spenders and uncertain economic conditions often make for hasty decisions, especially when customers feel they can’t truly...
3 years later: What’s changed in financial services since the pandemic hit
Three years ago the entire globe was thrust into crisis as COVID-19 spread and altered the way we think about and do nearly everything. Financial services, especially so, had to rethink everything from the mental health of its own corporate culture to how to remain a...
The financial services guide to the Salesforce Spring ’23 Release
If there is any one industry that most needs to prove itself and regain customer trust this year, it’s financial services. Consumers are uncertain and weary of everything, from banking institutions to insurance and wealth management organizations. Financial services...
How can financial services deliver better services to their customers?
Rob Petitgout, Simplus' Financial Services COE lead, shares his expert insight into how financial services organizations can reach their...
3 innovative trends the insurance industry should follow in 2023
This dramatic transformation is already underway, and insurance companies that are not keeping up are falling behind. Let’s explore 3 must-know trends reshaping the industry in 2023:
Cash in on these 3 fintech capabilities in 2023
Digital transformation creates a balance between automated workflow processes and personalized customer services. Here’s how.
New Ways Wealth Managers are Differentiating CX
The purpose of Wealth and Asset Management is being reframed. Investors are looking beyond maximizing financial returns and want their investments to spark and support change. This trend, accelerated by the COVID-19 pandemic and recent social unrest, presents a growth...