Interconnected driving experiences or cars? Which one are you in the business of? If you answered the latter, you’re probably in trouble. Car dealerships, manufacturers, and lenders are all pivoting their operations to not just sell a sizable piece of transit...
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7 banking contact center pain points that are costing you valuable CX
While the financial landscape evolves at warp speed, propelled by AI-supported technological innovations and customer-centric strategies, many banking call centers remain in a vacuum of archaic protocols and practices. Long wait times, black-hole-esque automated...
What’s new for media in the Spring ‘24 release
The media industry is always in demand—the question is where? In 2023 it became evident that traditional social media outlets are not going to sustain many media companies’ business models for very long, and the uncertainty of how to incorporate AI doesn’t provide...
What’s new for data and AI in the Spring ‘24 release
When Salesforce introduced its reimagined product offerings for data analysis and processing last year, the hype was immediate—and it just keeps getting better with every seasonal update. Business leaders are taking note of Salesforce Data Cloud’s unique ability not...
4 pain points that flare up in healthcare call centers
“Please hold. Your call is important to us.” Well, that’s an understatement. Contact centers across all major industries are the organization’s lifeline that connects them with customers. According to experts, the average call center handles almost 5,000 calls...
Infographic: Bundling up Salesforce with Simplus
Go on a Salesforce expedition with Simplus services
Navigating success in 2024: A guide to the wild terrain of organizational optimization
Welcome, fellow adventurers, to the wild terrain of organizational optimization in 2024! Just like setting up camp requires careful planning and the right gear, optimizing your business is all about streamlining processes, stoking the efficiency fire, and creating an...
Proven ways to avoid CLM buyer’s remorse
Ever find yourself wondering if your CLM (Contract Lifecycle Management) is the organizational GOAT you hoped for, swooping in to bring order and sanity to your once chaotic contract processes? Maybe it's living up to expectations, making contract creation a breeze...