Ziehm Imaging

Implementation Services, Salesforce CPQ

Ziehm Imaging, Inc. faced a challenge from a prolonged go-to-market time frame. Using a complicated process for defining new products or modifying bundles, it took up to a week using the existing CPQ. A Microsoft Excel-based process further complicated the process for managing market-specific annual pricing updates. A manual price override was required to apply segment-specific pricing which was prone to human error and led to margin erosion and lengthy adjustment communications with customers.

Simplus simplified the bundle configuration process at Ziehm Imaging, Inc. to significantly enhance its go-to-market time as well as centralized management of the compatibility rules. Simplus also created a dynamic lookup-based product rules setup to enforce business policies in real time as sales reps interact with CPQ. These improvements streamlined the bundle configuration and administration process. Additional key features implemented by Simplus: Dynamic pricing to automatically apply market segment-based pricing on quotes Contracted pricing setup for key accounts to automatically apply annually negotiated pricing on all quotes Service products catalog installed to support end-to-end automation for sales, amendments, and renewals of subscription-based products Simplified the approval process at Ziehm Imaging, Inc., providing visibility into key approval metrics on all approval layers throughout the cycle