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Case Study

Perennials & Sutherland

Thoughtful analysis and ongoing optimizations for effortless CX success

At a glance

Simplus provides strategic managed services to wholesale furniture designer, Perennials & Sutherland, resulting in seamless user adoption and optimized customer experience.
Komatsu - the challenge

The Challenge

Simplus has been partnered with Perennials & Sutherland for a few years as its Salesforce partner of choice. Our Strategic Services experts collaborate with stakeholders at Perennials & Sutherland to optimize Customer 360 with process automation across sales, service, marketing, CPQ, and more.
Komatsu - the challenge

About Perennials & Sutherland

Perennials & Sutherland is a worldwide icon and acknowledged trailblazer in the international design industry. The company creates luxury furniture, fabrics, rugs, and accessories of premium quality. Based in Dallas, Texas, Perennials & Sutherland sets the standard for design, innovation, quality, and color selections, which seamlessly transition from indoor to outdoor use.
Headquarters: Dallas, Texas
Industry: Furniture, Wholesale
Komatsu - the challenge
Komatsu - The Outcome

The Outcome

Simplus Strategic Services stepped in and showed Perennials & Sutherland what an exceptional partnership (beyond simple order-taking like other managed services providers) looks like. With thoughtful prodding and analysis of the existing system and expertise surrounding the impact of little changes, our Strategic Services team not only maintains but optimizes the entire customer life cycle at Perennials & Sutherland, from sales and marketing to service and beyond.
Komatsu - The Outcome

22 technical documents and guides delivered supporting enhancement

79 support requests completed over 14 months

Analysis and support for Salesforce Release required actions

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