Case Study
Perennials & Sutherland
Thoughtful analysis and ongoing optimizations for effortless CX success
At a glance
Simplus provides strategic managed services to wholesale furniture designer, Perennials & Sutherland, resulting in seamless user adoption and optimized customer experience.
Services
The Challenge
Simplus has been partnered with Perennials & Sutherland for a few years as its Salesforce partner of choice. Our Strategic Services experts collaborate with stakeholders at Perennials & Sutherland to optimize Customer 360 with process automation across sales, service, marketing, CPQ, and more.
About Perennials & Sutherland
Perennials & Sutherland is a worldwide icon and acknowledged trailblazer in the international design industry. The company creates luxury furniture, fabrics, rugs, and accessories of premium quality. Based in Dallas, Texas, Perennials & Sutherland sets the standard for design, innovation, quality, and color selections, which seamlessly transition from indoor to outdoor use.
Headquarters: Dallas, Texas
Website: www.perennialsandsutherland.com
The Outcome
Simplus Strategic Services stepped in and showed Perennials & Sutherland what an exceptional partnership (beyond simple order-taking like other managed services providers) looks like. With thoughtful prodding and analysis of the existing system and expertise surrounding the impact of little changes, our Strategic Services team not only maintains but optimizes the entire customer life cycle at Perennials & Sutherland, from sales and marketing to service and beyond.
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