}
Case Study

NorthMarq

We became NorthMarq’s trusted partner for continual sales innovation.

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At a Glance

NorthMarq first reached out to Simplus looking for quality maintenance and support for its Salesforce setup. Now, NorthMarq is now one of Simplus’ biggest Managed Services clients.

Services Provided

Managed Services

The Challenge

Challenge NorthMarq

Since March 2019, Simplus has worked with NorthMarq as its managed services provider for Salesforce. In that time, we have worked with NorthMarq to maintain and make a dent in its Salesforce product backlog as well as consult on innovative enhancements and updates to the Salesforce instance.

NorthMarq was really looking for a consulting team who could come in and make recommendations on how to improve, how to set up a structured release schedule, and how to manage code and environment maintenance.

Challenge NorthMarq

About NorthMarq

NorthMarq is a longstanding, major player in the debt, equity, and loan servicing space for commercial real estate owners and investors. It offers acquisition and disposition services for multifamily assets. With a personalized approach, strong national brand, expertise in local markets, and robust loan servicing operations, NorthMarq operates 40 US locations.

Headquarters: Minneapolis, USA
Industry: Financial Services
Website:  www.northmarq.com

They are so understanding and very willing to work with us. The team does a great job following our processes, developing
good solutions, and making recommendations on how Simplus can meet our needs.

—Laurie Marker, — Business Analyst, NorthMarq

The Outcome

Outcome NorthMarq

How Simplus Helped

With both a dedicated NorthMarq team from Simplus and additional temporary resources thanks to our flex utilization model, NorthMarq has access to Simplus’ entire expertise in Salesforce and associated technologies. We have kept up with the day-in-day-out maintenance requests as well as pushing forward additional enhancements in the form of “microprojects.”

120 USER STORIES
AND BUGS COMPLETED

ENHANCED INFORMATION SHARING ACROSS SALES TEAMS

IMPROVED NOTIFICATIONS AND WORK PROCESSES

ENABLED BETTER
EXECUTIVE REPORTING

120 USER STORIES
AND BUGS COMPLETED

ENHANCED INFORMATION SHARING ACROSS SALES TEAMS

IMPROVED NOTIFICATIONS
AND WORK PROCESSES

STREAMLINED
BILLING