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Case Study

Netrality Data Centers

At a glance

Netrality reached out to Simplus looking for a strong partner who would not only handle the upkeep of Salesforce but take the time to truly understand Netrality’s business model and consult on end user enhancements that would push the business forward.
Komatsu - the challenge

The Challenge

Netrality was looking for a technology partner to help handle the ongoing support of its Salesforce instance and associated third-party technologies. Among its objectives were to find a partner would deeply understand the business and behave dependably with deadlines and communication. Netrality also wanted to align with a partner who could focus on the analysis and improvement of existing end user pain points.
Komatsu - the challenge

About Netrality Data Centers

Netrality is a strategic owner and operator of data centers in multiple markets, providing a variety of data environments and solutions.
Headquarters: Miami Beach, FL
Industry: High-Tech
Komatsu - the challenge
Komatsu - The Outcome

The Outcome

For over two years now, Simplus has been providing managed services to Netrality, leveraging an expert team of resources and a strong understanding of the Netrality business model and priorities. Aside from handling the day-in-day-out of Salesforce requests at Netrality, the Simplus managed services team has been utilized for much more. The team has assisted with a DocuSign integration, Lightning migration, HubSpot implementation, and DiscoverOrg implementation, all impacting and interacting with the Salesforce CRM. The streamlined DocuSign process has allowed the Netrality sales team to save hours and secure higher close rates on its deals. By moving over to Lightning, all of Netrality’s end users now enjoy a more dynamic experience with crucial reports and personalized dashboards. Additionally, Simplus has developed functionality that drastically improves the Netrality sales order process and revamped reporting and dashboards for Netrality. At the start of this year, Netrality doubled its contracted hours with Simplus, eager to deliver more innovation and develop further enhancements.
Komatsu - The Outcome






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